Is there anything worse than waiting (and waiting, and waiting) for a call from Tech Support?
I actually have a legit reason for asking, as I spent three plus hours yesterday waiting for a call back from the company that does tech support for our automation system at the station. Over the past week and a half we've been trying to make the system air a national show every evening, but all we've been able to do is (basically) have five hours of dead air on any given night.
And no one really wants to listen to radio with no sound. It's just not...right.
Because we're heading into the holiday weekend I decided to scrap any attempts to keep trying, and redid every single log that I had put together for the weekend, minus the programming to tell it to try & air the national show. Only...
The computer didn't like that. It had everything I programmed into it PLUS the satellite stuff. And when I tried deleting the satellite information the automation system responded by deleting an hour's worth of music instead of an hour's worth of satellite stuff.
It's almost like it was mad at me or something.
So yesterday when I got into work I put in a call to tech support, seeing if there was a way to just delete the old programming and start fresh with new stuff. Seems simple, right? But guess what wasn't? They didn't get back to me until almost 2, but at least they were able to figure out what the problem was—with just deleting a log, and not why the evening show would work—and for the weekend, at least, I can now not spend every single hour of every single day making sure there's something on the air.
Because, believe it or not, that doesn't sound like the best way to spend a holiday weekend, does it?
We'll see how it turns out, so keep your fingers crossed, if you would.
*****
On that note, I now (hopefully) have the next four days off because of the holiday. Have yourself a great extended weekend, and stay when when it comes to fireworks. After all, no on likes to pick up the unfortunately nickname of "Stumpy", right?
8-)
Back Monday!
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