It's funny that they got the hard one right and the easy one wrong.
Let me explain. I had to call yesterday and make my yearly doctor appointment, the one where my doctor looks at things, tells me I'm medically boring, and we then spend the rest of the appointment talking about subjects like bikes or “Lost in Space”. My doctor works in Negaunee for UP Health Systems, which means that when you set up an appointment you have to call a number and get put through to a call center someone not in the UP.
One way you can tell that it's a call center not in the UP was the way in which the woman on the other end of the call pronounced something. Believe it or not, she said “Negaunee” right; she must have had some training on that. But when she answered the phone she said, and I'm quoting here, “Up Health System Negaunee”.
That's right . She didn't say “U-P”. She said “Up”. As in the opposite of down.
I'm pretty sure that's a clue that the call center is somewhere in the US OTHER than the UP.
Now, the fact that the call center isn't in the UP doesn't bother me as much as it seems to bother some people around here. And I give whoever's doing the training of the operators credit for teach them how to properly say “Negaunee”. But to also leave out the fact that “U-P” is an abbreviation, and not a word?
Well, that's almost like teaching someone how to make an omelet but forgetting to teach them how to crack open an egg. One just doesn't work without the other.
But that's neither here nor there. My doctor's appointment is scheduled, and that's the important thing, even if I, apparently, am headed off to “Up Health Negaunee”.
I just hope I'll be able to find that particular office when the time comes.
8-)
Have a great weekend!
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